Our company warrants that the Tri-Heat Heating Pad (“Product”) is free of defects in material and workmanship. This warranty shall remain in effect for one year (12 months) from the date of original consumer purchase. If this Product fails to function during the one year warranty period due to a defect in material or workmanship, Company will repair or replace the Product without charge within a period of thirty (30) days from the date on which the Product is returned to the Company or the dealer. Discoloration of foam or wear of the fabric cover is not covered by the warranty.
All repairs to the Product must be performed by the Company. Any modifications or repairs performed by unauthorized centers or groups will void this warranty.
This Warranty Does Not Cover:
Replacement parts or labor furnished by anyone other than the Company, the selling dealer or a certified Company service technician. Defects or damage caused by labor furnished by someone other than Company, the selling dealer or a certified Company service technician. Discoloration of foam or wear of fabric cover is not covered by the warranty.
Any malfunction or failure in the Product caused by product misuse, including, but not limited to, the failure to provide reasonable and required maintenance or any use that is inconsistent with the Product User’s Manual.
COMPANY SHALL NOT BE LIABLE IN ANY EVENT FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
To obtain service under this warranty:
- A written claim must be made within the warranty period to the Company.
Written claims made to the Company should be sent to:Tri-Heat
511 River Street
Forty Fort, PA 18704
Phone Number: 844-Tri Heat or 844-874-4328
- The Product must be returned to the Company by the original owner along with a copy of the purchase receipt.
Consumers are responsible for all shipping cost incurred for returned items.This warranty gives you specific legal rights and you may also have other rights which vary from state to state. The Company does not authorize any person or representative to create for it any other obligation or liability in connection with the sale of the Product. Any representation or agreement not contained in the warranty shall be void and of no effect.
THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OR MERCHANT-ABILITY OR FITNESS FOR A PARTICULAR PURPOSE.